Last Updated: May 1, 2024
These terms and conditions ("Terms") govern your use of the Modern Plaza website (modernplaza.sbs) and the services offered by Modern Plaza, including travel arrangements, tours, and related services ("Services").
By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.
Please read these Terms carefully before using our website or booking any Services. These Terms constitute a legally binding agreement between you and Modern Plaza.
In these Terms:
3.1 License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes.
3.2 Prohibited Activities: You agree not to:
3.3 Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4.1 Booking Process: To make a Booking, you must complete the booking process on our website or through direct communication with our representatives. All Bookings are subject to availability and acceptance by us.
4.2 Booking Confirmation: A contract between you and us will only be formed when we issue a Booking Confirmation. The Booking Confirmation will specify the details of your travel arrangements and the applicable payment terms.
4.3 Payment: Payment terms will be specified in your Booking Confirmation. Generally, we require:
4.4 Payment Methods: We accept payment by credit card, debit card, bank transfer, or other methods specified on our website. You authorize us to charge the applicable payment method for all amounts due.
4.5 Price Changes: While we make every effort to ensure prices are accurate, we reserve the right to correct pricing errors. If a pricing error occurs, we will offer you the option to accept the corrected price or cancel your Booking with a full refund.
5.1 Travel Documents: You are responsible for ensuring you have all necessary travel documents, including valid passports, visas, and health certificates required for your destination(s).
5.2 Passport Requirements: Most destinations require that your passport be valid for at least 6 months beyond your planned return date. You must verify specific requirements for your destination(s).
5.3 Visa and Health Requirements: We may provide general information about visa and health requirements for your destination(s), but this information is subject to change. You must verify the current requirements with the relevant authorities.
5.4 Responsibility: We are not liable for any issues arising from your failure to obtain proper travel documents or comply with entry, exit, health, or other requirements of the destinations you visit.
6.1 Cancellation by You: If you cancel your Booking, cancellation fees will apply as follows:
6.2 Changes by You: If you request changes to your Booking after we issue a Booking Confirmation, we will make reasonable efforts to accommodate your request, subject to availability and any additional costs. An administration fee of £50 per change may apply.
6.3 Cancellation by Us: We reserve the right to cancel your Booking in the following circumstances:
If we cancel your Booking, you will receive a full refund of all amounts paid, but we will not be liable for any additional expenses you incur as a result of the cancellation.
6.4 Changes by Us: We reserve the right to make minor changes to your travel arrangements if necessary. For significant changes, we will notify you as soon as possible and offer you the option to accept the changes or cancel your Booking with a full refund.
7.1 Requirement: We strongly recommend that all customers purchase comprehensive travel insurance to cover cancellation, medical expenses, personal belongings, and other risks associated with travel.
7.2 Coverage: Your travel insurance should cover at minimum:
7.3 Verification: We may request proof of travel insurance coverage before departure. If you choose to travel without adequate insurance, you acknowledge that you will be responsible for any costs that would otherwise have been covered by insurance.
8.1 Our Responsibility: We will arrange the services described in your Booking Confirmation with reasonable skill and care. We are responsible for the proper performance of the travel services included in your package.
8.2 Limitations of Liability: Our liability is limited as follows:
8.3 Force Majeure: We are not liable for any failure to perform our obligations under these Terms due to unavoidable and extraordinary circumstances beyond our control, including but not limited to war, terrorism, riots, natural disasters, pandemics, and industrial disputes.
8.4 Your Responsibility: You agree to:
9.1 During Your Trip: If you have a complaint during your trip, you must inform our representative or the relevant service provider immediately, giving them the opportunity to resolve the issue on the spot.
9.2 After Your Trip: If your complaint is not resolved to your satisfaction during your trip, you must submit a written complaint to us within 28 days of the end of your trip, including your booking reference, all relevant information, and any supporting documentation.
9.3 Resolution: We will acknowledge your complaint within 14 days and provide a full response within 28 days. If we need more time to investigate, we will keep you informed of our progress.
10.1 Ownership: All content on our website, including text, graphics, logos, images, audio, video, and software, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws.
10.2 Limited License: You may access and view content on our website for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our explicit written permission.
10.3 User Content: If you submit content to our website (such as reviews or comments), you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
Your use of our website and Services is subject to our Privacy Policy, which is incorporated by reference into these Terms.
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of our website or Services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. The current version will be posted on our website with the effective date. Your continued use of our website or Services after any changes to these Terms constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
If you have any questions about these Terms, please contact us: